ARTAL Men Personal Care Center — Policies

To ensure the highest level of service and organized scheduling for the comfort of all our clients, please review the following policies. Booking an appointment, paying a deposit, or making use of any service at the center constitutes acceptance of all the terms set out below.

1. Booking & Payment Policy

Booking confirmation

• An appointment is confirmed once it is registered in the system and any booking requirements, where applicable, are met.
• Certain services or packages may require a deposit to confirm the appointment.
• The deposit is 30% of the service value, with a minimum of AED 50.
• The deposit is deducted in full from the total service value when the client attends.

Arrival & punctuality

• Please arrive 5 minutes before your appointment.
• Clients are granted a grace period of no more than 10 minutes from their appointment time.
• If a client is more than 10 minutes late without prior notice, the appointment is automatically considered cancelled, and the center may offer the slot to another client or reschedule it subject to availability.

Modifying or cancelling a booking

• Appointments may be modified or cancelled at least 6 hours before the scheduled time.
• If a booking is cancelled less than 6 hours in advance, the client does not attend, or lateness results in cancellation, the deposit is non-refundable.

Rescheduling

• Appointments may be rescheduled at least 6 hours before the scheduled time, subject to availability.
• The center reserves the right to require advance payment for bookings that are frequently modified or cancelled.

Payment

• The remaining balance, after deducting the deposit, is due immediately upon completion of the service.
• The center accepts all approved payment methods.
• Clients may not leave the center before settling the full value of the services provided.

2. Refund Policy

• The deposit is deducted from the service value when the client attends.
• The deposit is non-refundable in cases of late cancellation, no-show, or lateness resulting in cancellation of the appointment.
• No refunds are given for any service after it has been provided.
• In exceptional cases, any refund is at the discretion of the center's management and will be issued via the same payment method used, where possible.

3. Packages & Subscriptions Policy

• Packages and subscriptions are personal and may not be transferred or sold.
• Services must be used within the package's validity period.
• Services left unused after the expiry date are considered forfeited, unless management decides otherwise.
• Services and packages may not be exchanged for their cash value.

4. Gift Card Policy

• Gift cards are valid until their stated expiry date.
• Gift cards may not be exchanged for cash, in whole or in part.
• Gift cards may be used across multiple visits until the balance is exhausted.
• The center is not responsible for gift cards that are lost, damaged, or used without their owner's authorization.

5. Children & Companions Policy

• To preserve the comfort of all clients, please refrain from bringing children or companions unless necessary.
• The center reserves the right to decline receiving companions if their presence affects clients' comfort or the workflow.

6. Personal Belongings Policy

• Please keep valuable belongings with you throughout your visit.
• The center is not responsible for the loss, damage, or forgetting of any personal belongings inside the center.

7. Health & Safety Policy

• Before a service begins, clients must inform the staff of any allergy, medical condition, injury, or recent medical procedure that may affect the delivery of the service.
• The center reserves the right to refuse or stop any service it deems may pose a risk to the client's health or the safety of its staff.

8. Complaints Policy

• If you have any observation regarding a service, please inform the center's management before leaving the center.
• All complaints are reviewed confidentially and professionally, and we work to resolve them as quickly as possible.

9. Privacy Policy

• The center is committed to keeping all client data confidential and to using it only for the purpose of providing services.
• Personal data is not shared with any third party except with the client's consent or where required under applicable laws and regulations.
• The center may use contact details to send appointment confirmations, offers, or service messages, and clients may unsubscribe from marketing messages at any time.

10. General Provisions

• All clients are expected to maintain mutual respect toward the center's staff and other clients.
• The center reserves the right to refuse service to anyone whose behavior is inappropriate, offensive, or disruptive to public order inside the center.
• The center reserves the right to amend or update these policies at any time in line with business requirements and applicable regulations; the updated version takes effect from its date of publication.
• Booking an appointment, paying a deposit, or making use of any service constitutes the client's acknowledgment that they have read and accepted these policies.

Booking an appointment, paying a deposit, or making use of any service at the center means you agree to all of the policies above.